Customer Services Executive

Job DescriptionThis is an opportunity to join a growing eCommerce healthcare company focused on sleep and respiratory health. They are a small, friendly team that works together to make a difference in people's lives. They have outstanding reviews on Trustpilot because they excel in providing the best care and advice.This is a full-time role, Monday to Friday. Regular working hours are 8:30am-5 pm. This will be a hybrid role, typically three office days and two remote working days per week. We aim to provide flexibility to all our employees and work around their needs.The company seeks a Customer Service Executive to join their friendly, hardworking, and skilled team. You'll join a successful company built on teamwork, collective responsibility and doing things correctly.Responsibilities:Providing outstanding customer service through phone and email.Taking telephone orders and payments.Processing returns and refunds.Supporting the sleep test team with their processes.Some general data entry / admin tasks as needed.Essential skills:Excellent written and verbal communication skills.Ability to problem solve and take ownership.Self-motivated team player.Attention to detail.Can-do, positive attitude.Minimum two years of customer service experience (office or retail).Company benefits include a SimplyHealth cash plan, exclusive discounts with numerous retailers and services, and a company pension.A company laptop, headset and other required equipment will be provided.You will report to the company's Customer Services Manager.Their newly refurbished office in Woking is a 15-minute walk from the train station and town centre. Free car parking is provided.Don't miss this opportunity - apply now.
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