Customer Services Executive

Our client specialising in importing and exporting products to International markets across the globe are looking for someone experienced in Customer Services in a Business to Business environment.The role is 70% operational that includes order to completion and 30% customer liaisonThey have experienced phenomenal growth and need your skills gained in the following;Minimum 2 to 4 years customer service experienceExcellent processing skills, managing complex order process flowExcellent verbal and written communication skillsExperience in CRM and ERP systemsStrong attention to detailCustomer focusedBeneficial would be:Wholesale experienceExperience in ExportPortuguese, Spanish or Arabic language skillsKey Responsibilities:Process and manage accurately enquiries, quotes, sales orders, invoices. consolidate shipments, issue picking lists and dispatch notes. Collect proof of deliveries.Follow the customers’ orders from start to finish, while keeping customer updated.Meet Key Performance Indicators in line with the company strategy.Generate PO to suppliers for easy to source itemsWork closely and support the Sales Account Managers. Provide regular updates and discuss important matters.Provide proactive communication to key internal stakeholders to ensure smooth process of the customer service operation.Benefits:32 days annual leave including bank holidaysPension: 3% company & 5% employee = 8%Home working: 2 days a weekDiscounted General Sale List medicines & cosmetic (on average 10-15% lower price than retail prices)This role does not offer sponsorship, therefore we are unable to consider any candidates that do not have eligibility to work in the UK.
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