Customer Services Coordinator

A superb new opportunity has arisen to join a well-established, successful company in the role of Customer Service Coordinator.  The successful candidate will be working in a friendly, supportive team and will be responsible for a mixture of order processing, stock control and order management.  This role would suit someone self-motivated, organised and numerate with 1st class communication and organisational skills.

Paying a salary of up to £28,000 (depending on experience), the company also offers free onsite parking, state of the art facilities, 25 days holidays + BHs and a range of additional perks such as free fruit / tea / coffee / Monday breakfasts and brilliant organised social events.

Please note this is an office based role.

Main duties include:

Sales order processing:

• Ensure OLCS, KPI’s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:
• Confirm receipt of orders to all customers within 24hrs.
• Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
• Process sales orders through to delivery.
• Arrange delivery of sales orders with hauliers/shipping lines.
• Raising customs, import and export documentation where required.
• Raise sales contracts & call offs.
• Maintain all Contract records, shipment and delivery spreadsheets accordingly.
• Obtain and issue Quality Certificates.
• Raise sales invoices.
• Handle general customer enquiries.
• Handle straightforward customer complaints.
• Maintain complaint records.
• Process sample requests and maintain records.
• Maintain sales commission records.
• Maintain distribution cost records.

PURCHASE

• Obtain and save all relevant paperwork from suppliers.
• Process Purchase orders through to delivery.
• Raise Purchase contracts and call offs
• Validate purchase invoices and resolve disputes.
• Communicate with Suppliers regarding specific requirements.
• Maintain Supplier contract records.

Stock control

• Responsible for ordering stock in accordance with requirements.
• Arrange delivery of stock orders with hauliers/shipping lines.
• Book stock onto system within 24hrs of arrival.
• Maintain stock records ensuring all data inputting is accurate for all products.
• Ensure stock rotation is adhered to.
• Weekly stock balancing between warehouse, stock records and systems completed.
• Stock discrepancies investigated and completed in a timely manner.

Internal Communications

• Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
• Highlight operational issues immediately to your Direct Line Manager.
• Ensure Sales Managers are aware of operational issues as and when they occur.
• Quote customers as delegated by Sales Managers.
• Appoint and instruct supply chain contractors (if requested).
• Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.

General Responsibilities

• Carry out other functions as requested by management.
• Operate within the Company BRC quality system.
• Ensure all filing is completed in a timely manner.
• To act professionally and respectfully at all times to all Silbury employees.
• To communicate professionally at all times with customers.
• Post - Outgoing (franking, take to Post Box / Post Office).
• Ensure Office housekeeping and cleanliness is all employees’ responsibility.
• Keep own desk area clean and tidy.

INDH