Customer Services Adviser Lincoln

Salary – £21,000+, dependent on experienceFull Time position,Permanent ContractLocation: Burton Waters, LincolnMon – Friday, 9am-5pmIntroduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.About the AgencyAs a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.An exciting opportunity has now arisen within the Lincoln Agency.About the role:As a Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you’ll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a ‘can-do’ proactive enthusiasm. The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.About you:Skills & Attributes:• Sales and customer service skills• Be able to communicate effectively, both written and verbal• Have good IT Skills• Be able to demonstrate problem solving skills and use your own judgement• Have a flexible and open attitude• Strong attention to detail• Be highly organised and able to work to deadlines• Be prompt, reliable and trustworthy.Qualifications required:Maths and English GCSE (or equivalent) at Grade C or above (Grade 4 or above). Please clearly state all individual qualifications on your application.Our commitment to you:Training and support will be given and qualifications supportedBenefits:Free parking and contribution to NEST pension plan.Please apply in writing with CV and covering letter to: ##### 525745 Candidate Data stored for recruitment period up to a maximum of 2 months from applicationClosing date for all applications: 20th May 2024.Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
#J-18808-Ljbffr