Customer Service Team Manager

Customer Service Manager, Wimborne- Hybrid, £45,000

Rubicon’s client is a forward-thinking, flexible employer, specialising in mortgages and lending.  Their head office is based in Wimborne in Dorset, however the majority of their team’s work hybrid or fully remote.  The requirement has arisen how a Customer Service Team Manager to manage, motive and support their established team of professionals. Our client prides themselves in how they treat their customers and employees to ensure they are providing the highest level of service, 

Salary and Benefits include:

• Working hours Mon-Fri 9-5 with 1 hour for lunch
• Training & Development 
• Hybrid & Remote working
• 27 days holiday + BH
• Employee assistance programme
• 24/7 Virtual GP surgery and private prescription service

Your responsibilities as Customer Service Manager will include; 

• Managing the Customer Service team ensuring an excellent level of service is offered to Customers inline with company standards
• Motivate your team ensuing optimum performance and oversea continuous development of colleagues including 1:1’s and performance related reviews  
• Monitor KPI’s such as inbound calls
• Coordinated workloads, planning, and prioritising as necessary to always ensure high quality and efficient service delivery
• Retaining comprehensive understanding of regulatory and compliance requirements, and advise customers and colleagues accordingly
• Provide ongoing support to colleagues where necessary

As Customer Service Manager you will have;

• Previous experience managing a Customer Services team ideally within the financial services
• Excellent interpersonal and communication skills
• Strong Customer service skills whist continually seeking ways to enhance customer experiences
• Ability to manage and organise a busy workload
• Excellent problem-solving skills
• An engaging management approach, continuously seeking to develop and motivate colleagues

Interested?

If you are interested in this Customer Service Manager vacancy please apply via this advert, or for more information call Ellie or Harriet at Rubicon.