Customer Service Team Leader

My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM.
As a Customer Service Team Leader, you will:
· Lead with Excellence and Positivity: Guide our customer service team with a spirit that uplifts and motivates, ensuring peak performance across sales, service, and Contact Centre KPIs through your positive attitude and proactive leadership.
· Empower with Communication and Coaching: Harness your exceptional communication and coaching skills to develop team members, fostering an environment of growth, excellence, and positivity. Your ability to articulate vision and feedback clearly will be key to nurturing talent and driving performance.
· Cultivate a Calm and Balanced Culture: Promote a team culture that values a calm, balanced approach to challenges, ensuring resilience and stability even in the face of fast-paced demands and complex customer issues.
· Champion Quality with a Positive Outlook: Lead the charge in maintaining our quality standards with a positive and constructive outlook, embedding excellence in every customer interaction and team process.
· Innovate and Improve with Equanimity: Approach innovation and problem-solving with a c...