Customer Service Team Leader

Customer Service Team Leader - Local Authority

Location: GL1 2TG
Start date: ASAP
Contract duration: 6+ months
Working hours: Mon - Fri, 09:00 - 17:00, 37 hours p/w
Pay rate: �18.06 p/h

We are seeking a highly motivated and experienced individual to join our team as a Team Leader, within the Adult Social Care Customer Services Team. As a Team Leader you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources. This is an excellent opportunity for a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire.

As a Customer Service Team Leader, you will need to demonstrate:

• Excellent line management skills,
• Exhibit leadership behaviours, fostering a positive working environment and promoting continuous development.
• You must have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
• Significant experience in Customer Service delivery.
• Significant experience of line management, delegation, supervision, and performance assessment.
• Understanding of Local Government and the policy context within which it operates.
• Highly skilled in Microsoft Office Packages, e.g. Word, Excel, PowerPoint, and Outlook.

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.