Customer Service Team Lead

Job Description
Role:
Customer Service &
Internal Sales Lead
Location: On-site - Hollywood, South Birmingham (with parking)
Salary: £30,000 - £35,000 + commission
Be part of a company with a real commitment to
environmental awareness .
We’re seeking an Customer Service & Internal Sales Lead for our client based in Birmingham!
Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations!
Our client's company was originally founded to reuse corrugated boxes after WW2 – staying focused on encouraging and providing greener alternatives, using
renewable and sustainable
sources, as well as recycled materials.
Key Responsibilities:
Oversee the complete customer journey
Plan, execute and analyse sales and marketing campaigns
Lead existing customer service team to aid in strengthening existing working practices
Support product enquiries
Develop best solutions for customers
Process orders
Manage customer accounts
Proactively contacting customers to further sell different products
Monitoring customer feedback
Examine feedback performance data to aid in departmental improvements
Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service
Skills and Qualifications:
Previous experience in customer service, internal sales or B2B marketing beneficial
Previous experience in technical sales
Self-motivated, confident in using own initiative
Able to motivate others – leadership skills
Strong organisational skills
Able to handle multiple tasks and adhere to deadlines
Strong communication skills
Problem solving skills