Customer Service Team Lead - Leeds

We are searching for a Customer Service Team Lead to join an industry leading manufacturer of specialist equipment for the Medical industry and be the link between the customer and service department!The role will involve lots of communication with external customers, advancing the company as first-choice supplier, and internal Service teams (engineers) to effectively handle service interactions and thus ensure repeat business.In this role, you must act proactively at all times, carrying out your duties in a professional and courteous manner and provide customers with regular updates on their projects. Customers frequently chase for updates on progress, timescales and delivery dates. You will be the central point of contact to answer those queries.It is important you have prior experience in customer support, sales, projects or contracts focused roles. You will be the main point of contact for the Service Engineers, booking appointments, ensuring all Health & Safety aspects are considered and their welfare continuously monitored.You will also be responsible for delivering maintenance works, emergency call outs and resolving Customer Service issues within agreed SLA’s.Your Skills and Abilities:– Prior experience in dealing with customers via telephone and email– Excellent organisational and administrative skills and experience– High level of communication skills, both internal and external– A confident personality as you will be the first point of contact for the business– Good IT skills
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