Customer Service Team Lead (12 Month Fixed Term Contract)

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Customer Service Team Lead (12 Month Fixed Term Contract)
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locations
Hatfield, England, United Kingdom
time type
Full time
posted on
Posted 6 Days Ago
job requisition id
R5644098
Viatris UK HealthcareAt VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers people worldwide to live healthier at every stage of life.We do so via:Access – Providing high quality trusted medicines regardless of geography or circumstance;Leadership – Advancing sustainable operations and innovative solutions to improve patient health; andPartnership – Leveraging our collective expertise to connect people to products and services.
Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.
For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.
The Role & What You Will Be Doing
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Every day, we rise to the challenge to make a difference and here’s how the
Customer Service Team Lead
role will make an impact:
Provide guidance, instruction and direction to the team and support in issue resolution Manage performance by leadin g 1-2-1s and individual development plans Identify and support with training, coaching, and mentoringCare for the health, safety, and welfare of the teamRecognize high performance and provide feedbackMotivate and solve problems to avoid conflict Manage the day to day running of customer orders and deal with all aspects of their processing and administration Serve as the operational point of contact for a group of customers providing excellent customer serviceOversee the distribution of workloadSupport all roles and provide cover at times of absence and excess workloadIdentify, analyse and drive the implementation of operational efficiency and improvement opportunities in the businessDevelop and maintain positive professional and interpersonal relationships with stakeholders and customersAbout Your Skills & ExperienceFor this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences: Proven experience in a Customer Service Team Leader role or customer experience role and proven matrix leader examples (Preferably in the Pharma/Healthcare industry) Developed leadership skills that lead to results through peopleExcellent communication and interpersonal skills.
Skilled in influencing, building relationships and mediation . Ability to influence and advise business leadersA strong customer focus and experience in a high-volume complex environmentResilient under pressure and confident to question decisions when necessary. Proven ability to meet deadlinesStrong attention to detail with a problem-solving can-do mindset. Ability to prioritise and reprioritize quickly to focus on immediate tasks is essential.
The ability to explain complex information clearly and simply Excellent organizational and time management skillsExperienced trainer and mentorStrong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word, Powerpoint), and SAP or another ERP systemAt Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.What we offer:Top Employer Accreditation, demonstrating that we provide excellent people policies and practicesCompetitive compensation package inclusive of annual discretionary bonusFocus on career progression with growth and development opportunitiesHybrid work modelEmphasis on Health and Wellness programmes100% paid medical insurance and Employee Assistance ProgrammeLife coverExcellent employer-matched pension scheme with Viatris contributing up to 11%2 paid volunteer days per yearDiversity & Inclusion at ViatrisAt Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit
Sustainability at ViatrisCorporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit
A
t Viatris, we offer
competitive
salar
ies
, benefits
and
an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.
About UsViatris is a global healthcare company formed in 2020 through the combination of Mylan and Upjohn, a legacy division of Pfizer. By integrating the strengths of these two companies, including our global workforce of ~45,000, we aim to deliver increased access to affordable, quality medicines for patients worldwide, regardless of geography or circumstance.We believe in healthcare as it should be – empowering people worldwide to live healthier at every stage of life. Because of our unwavering belief that better access leads to better health, we leverage our best-in-class manufacturing and scientific expertise and proven commercial capabilities to bring quality medicines to patients when and where they need them.
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