Customer Service Support

Job Description
We are looking for a motivated and people oriented Customer Service Administrator for our team in Telford or Winnersh! This role is great for an office junior, with some Customer Service experience and looking to start their career in the office environment.
You will be interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will be handling administrative tasks requiring process and customer service knowledge, which we will train you on.
On a typical day you will be working on:
administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
data entry of the service requests, adding prices and data as per the customer’s requirements.
handling customer collection requests
assigning emails to the Customer Service representatives
Job Qualifications
Some experience in an administrative role, customer facing required
Excellent written and verbal communication skills
Team worker, with a proactive mentality
Detail-oriented and organized, including follow-up
Comfortable working in a complex organization with multiple tasks simultaneously
What we offer
A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.
At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.