Customer service support

About Our Client Our client is a leading organisation in its sector, with a team of over 1000 dedicated employees spread across various locations. The company is renowned for its innovative solutions and commitment to quality, serving clients both domestically and internationally.
Job Description The customer support role will be responsible for contact with suppliers, customers and other external bodies.
Receiving Orders and chasing Supplier delivery Purchase Order Processing First response to customer orders and supporting with processing customer documentsDeal with incoming calls and queries as required. General site administration as required. Handle customer inquiries and complaints via phone, email or social mediaProvide product and service information to customersManage and resolve customer complaintsDocument and update customer records based on interactions The Successful Applicant A successful Customer Service Support should have:Exceptional communication and interpersonal skillsStrong problem-solving abilitiesHigh level of attention to detail. Proficiency in using computers and related softwareA customer-centric approachAbility to work in a fast-paced environmentRelevant experience in a customer service role What's on OfferAn attractive salary in the range of £25,000 - £30,000 per annumA supportive and encouraging work environmentOpportunities for professional growth and developmentCompetitive holiday leave
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