Customer Service Specialist

We are seeking dedicated and customer-focused individuals to join one of Europe's leading parcel groups as high-performing and friendly Customer Service Specialists. In this role, you will play a crucial part in ensuring exceptional customer service for renowned brands. If you are a proactive and driven individual with excellent communication skills, we want to hear from you.

Key Responsibilities:

• Monitor and manage email queues, responding to customer enquiries and issues within our elite email support system - ensuring timely responses.
• Perform track and tracing activities to provide customers with accurate delivery and collection status updates.
• Collaborate with internal teams and potentially communicate with depots for problem resolution.
• Assist in managing an influx of customer calls, if required, after training.
• Promptly identifying and resolving issues.
• Ensure all Key Performance Indicators (KPIs) are met, including Average Handling Time and Call Service Response Times.
• Strive for first-time issue resolution, maintaining a high level of quality and compliance.

Working Hours:

37.5 hours per week

• Monday to Friday 8:00 - 18:30 (rotating 7.5 hour shifts each week)
• Saturday & Sunday 08:00 - 16:00 (every other weekend with 2 weeksdays off)

Skills and Qualifications:

• Strong customer service skills and a friendly, bubbly telephone manner.
• Previous experience in a fast-paced customer service environment beneficial.
• Excellent written and verbal communication skills.
• Ability to build rapport with customers quickly.
• Proficiency in using Microsoft Office, Google Workspace, and Salesforce.
• Self-motivated and proactive problem-solving abilities.

You will collaborate with a team committed to providing the best customer-centric service in the industry. Effective communication is crucial in this role as you build relationships across the organisation and with our valued customers.

If you're ready to make an impact in a fast-paced customer service environment and share our commitment to exceptional service, we encourage you to apply.