Customer Service Specialist

We are looking for a qualifiedCustomer Service Specialistto join a busy family run SME business based inSouth Cambridge.You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Responsibilities
Manage large amounts of incoming calls
Keep records of customer interactions, process customer accounts and file documents
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Requirements
Proven experience in a customer service/sales support role
Strong phone contact handling skills and active listening
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills with great initiative
Teamwork and motivational skills
Benefits
Salary: £25,000 - £28,000 (DOE)
Company performance related bonus
Clear progression opportunities
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