Customer Service Specialist - French speaking

Full-timeCompany DescriptionAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com .Job DescriptionThis role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfillment for customers in the EMEA region of our Identification Solutions division.YOUR RESPONSIBILITIES WILL INCLUDE:Accurate and timely entry of orders onto the order management system.Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.Checking progress, lead-time and quantity for each order.Liaising with planning/purchasing to ensure customer orders are prioritized and progressed appropriately and service levels are met.Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.Running and monitoring back order reports for designated customer base (daily or weekly depending on the area).Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.Liaising with Credit Control/Finance to resolve all invoice queries.Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.Building close relationships with all internal and external contacts to constantly improve information flow and the order process.Maintaining accurate and up to date customer records and price lists in the systems.Collating information and producing reports as required.Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.QualificationsAt least 2 year’s customer service/administration experience, preferably within a business to business environment.Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential.Strong administrative and organisational skills.Results-oriented with a can-do attitudeExcellent time management and planning skillsTeam player who is supportive of othersAble to work under pressure, manage key objectives and work to targetsA completer finisher who delivers winning resultsAble to work on own initiative without direct supervisionAble to make decisions and demonstrate a sense or urgency where requiredExperience of liaising with customers / internal departments located outside the UK would be an advantage.Additional InformationWhat we can offer youBenefits including pension scheme, private medical cover, Employee Assistance Programme and life assuranceAvery Dennison : Who we are! - Our StoryWe understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team #####
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