Customer Service Specialist – Product Line Parts - Hybrid Model (remotely & in the office)

Are you a customer service rockstar with a passion for supporting business projects and delivering exceptional results? We are seeking a Customer Service Specialist for our Product Line Parts team to provide outstanding customer service and operational support for various business projects. Join our team and be a part of delivering superior results in customer satisfaction!TasksThe duties of the Customer Service Specialist include:
Own and manage Customer Service & Component Sale email inboxes for Product Line Parts Be primary point of contact between internal and external customers for Business Projects
Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt and timely basis Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders Perform daily routine customer follow up regarding their existing Business Projects Update and maintain database systems and quote logs Proactively prepare and send to customer status reports of their Business Projects Coordinate schedules with customers and provide delivery updates Coordinate and manage logistics tasks Follow-up with customer and provide shipping details Manage customer warranty claims Successfully manage difficult situations and resolution of issues/problems without supervision RequirementsThe ideal Customer Service Specialist should meet the following requirements:
Experience in the Aerospace industry desirable Previous experience in Customer Service role Organisational talent, high own initiative, high conflict ability and analytical skills
Must have strong written and oral communication skills Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.) Experience of multi-tasking and relationship building skills Office environment, based in Hayes, London Monday – Friday. Full time role which may require additional overtime and occasional early morning or late evening work depending on customer locations and different time zones Candidate must have the right to live and work in the UK unrestricted
This Customer Service Specialist must be:
Self-motivated, driven and ambitious Analytical and flexible approach to work Innovative approach to management skills About Lufthansa Technik Landing Gear Services UK Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees. Our success is built on our people who are fundamental to our organization.
#J-18808-Ljbffr