Customer Service Retention Advisor

Customer Service Retention Advisor
Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!
A chance to work in a hybrid way:
Once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you usually only need to be in our office once a week and work remotely the other days. You can always opt to work from the office more frequently if that suits you better.
Working Hours/ Shift Patterns:
37.5 Hours per week, a Monday to Friday rotational shift pattern between the hours of 08:00 - 19:00.
Location:
Our fantastic Bexhill office which is next to the seafront and only a short walk away from Collington station.
Training:
The first five weeks will involve both theoretical and experiential learning in the classroom. Then, in weeks six and seven, you will move to Academy, where you will apply your learning and begin to assist our customers with the support of our knowledgeable coaches.
Salary:
Starting £24,500 plus benefits and the opportunity for further salary progression.
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider...