Customer Service Representative

Overview
Element has an opportunity for a Customer Service Representative at our Wimborne facility. For this role, you will be primarily responsible for handling requests for quotes from our customers; following up on quotations, targeting new prospects, and expanding business with dormant and existing customers. This is great opportunity to join a fast growing and leading Testing, Inspection and Certification business, Making Tomorrow Safer Than Today....
Responsibilities
Qualify opportunities from the inbound team / specialists
Develop and target new business prospects
Expand business with dormant and existing accounts
Follow up in a timely manner on quotations
Proactively engage with customers using phone, email and TEAMS
Identify current and future customer service requirements
Manage relationships and utilise technical support
Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
Achieve activity goals by converting and penetrating accounts
Build and maintain a working knowledge of Element’s service offerings
Ensure compliance with all Element policies
Skills / Qualifications
3 years of sales and business development experience ideally within a technical / engineering environment
Quoting experience from the TIC industry highly desirable but not essential
Experience of using MS Office (Word, Outlook, Excel, TEAMS)
Ability to read and interpret documents such as customer quotes / contracts, marketing materials
Confident to speak effectively before groups of customers or employees of clients
Well-developed oral and written communication skills
Good basic maths skills
Solve practical customer problems
Can remain calm when faced with pressure
Ability to interface with clients, win new work and determine their requirements
A valid driving license
This role would suit candidates who have held roles like Lead Generation Executive, Sales Development Executive, Sales Associate, Inside Sales Representative, Business Development Executive
This role is commutable from Wimborne, Bournemouth, Poole, Weymouth, Dorchester, Ferndown, Ringwood, Christchurch, Wareham and Blandford Forum
Benefits of working at Element
33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme / Cycle Scheme / Free Onsite Refreshments / Recommend a Friend Bonus / Perks At Work Discount Scheme
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.