Customer Service Representative

Staffline Ireland is delighted to be recruiting for
Customer Service Advisors
on a full time permanent basis on behalf of our client, one of the largest independent housing associations in Northern Ireland.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Location : Belfast
Salary:
£23,500
Hours of Work:
37 hours - Monday – Friday / 8am – 5pm
Benefits:
Great on-job training,
contributory pension scheme,
health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age)
free employee health checks and a Cycle to Work scheme.
Flexibility regarding working hours is also offered in some areas of the business.
Job Purpose:
To work as part of a team in the Customer Service Centre providing a high quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Essential Criteria:
Good general level of education to include GCSEs (at a minimum of Grade C), or equivalent level qualifications, in both English and Maths
OR
a minimum of six months’ customer service experience, communicating with customers via phone
Evidence of demonstrating an approach to call-handling, in a customer service environment,
Evidence of ability to handle sensitive and confidential information in a workplace environment.
Ability to demonstrate accuracy and attention to detail in work responsibilities.
Excellent level of IT literacy with working knowledge of Microsoft Office packages, to include work related experience of Excel, Word and Outlook.
If you meet the above Essential criteria and want more information and a full spec on this role, please forward your CV to ##### OR call 02890242824