Customer Service Representative

Customer Service Representative

Oxford (onsite)

IT Support Services

�22,000-�24,000 (DOE)

A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.

Responsibilities:

• Handling incoming customer queries
• Resolving issues to management (Customer Support Team Lead)
• Maintain client details, processing payments, maintaining CRM
• Raising tickets/closing tickets
• Maintain customer information on database
• Account creation/new user setups

Skills:

• Microsoft Office- Excel/Word/Outlook
• Knowledge of CRM tools
• Customer Service Experience (1-2 years)

If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.