Customer Service Representative

Customer Service RepresentativeMachine Tool IndustryTelford - TF3£30k starting salaryMonday-Friday day shifts Product Training, 28 days holidayThe CompanyWith Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.The Role of Customer Service Representative:Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.Duties and Responsibilities for Customer Service Representative:- Provides key Customer Service Phone Support. - Professionally answers customer inquiries via phone and email. - Provides quotes to customers. - Acknowledges and processes incoming orders including, Pick, Pack, and Post. - Knowledgeably upsells customers with new offers and opportunities. - Provides customers part identification technical support. - Supports various business initiatives. - Follows up with backorders and updates customers regarding status. - Works with customers and members of the service team to address and complete returns. - Updates customer information in the Customer Relationship Management system. - Processes customer credit cards. - Maintains ERP accuracy daily. - Collaborates with team members to improve customer service excellence. - Participate in initiatives to grow the Parts and Service businesses. Key Requirements for Customer Service Representative:- Has previous experience in building relationships with customers via phone, email or face-to-face- Experience in data input onto CRM systems- Previous experience in liaising with internal and external bodiesSalary/ Package for Customer Service Representative:- Salary: Up to £30,000 per year- 37.5 hour week Monday-Friday (1 hr lunch)- Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday- 20 days + bank holidays- Company Pension Scheme- On-site parkingInterested? To apply for this Customer Service Representative position, here are your two options:- "This is the job for me! When can I start?" - Call now and lets talk through your experience.Ask for Shanice Vickers 0116 254 5411 between 8.30am - 5.30pm.- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - ##### Jobs from Precision Recruitment UK Ltd
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