Customer Service Representative

Job DescriptionJob Title: Contact Centre AgentLocation: Ipswich, UKContract: 3 Months with Possibility of extensionDescription:The Role: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.Performance Objectives:ExcellenceForward on escalated calls in the correct mannerMaintain and develop knowledge of pension schemesPeopleProvide support to the administration teamSupport team members during busy periodsWork as part of an effective teamClientsAnswer the phones and respond to members queries to set service standardsProvide an efficient, professional service to meet all client/members' needs and to promote the Client brandCommunicate with members via emailMake outbound calls when requiredFinancialHit individual (KPI of 50 calls per day) and team targetsEnsure timely completion of timesheetsClient's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world’s leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.Minimum Criteria & Skills:EssentialAble to work to a high level of accuracyAble to work well under pressure and meet targetsInterpersonal skills to include good written and verbal communicationComputer literateExcellent customer service skills and a positive, customer focused attitudeAdvantageousExperience in either DB or DC pensions administration would be an advantageExperience working within a contact centre would be an advantage
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