Customer Service Representative

In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group.
Our salary package starts from £23,400
.
You'll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance).
Apply now for our 2024 start dates. Full time 37.5 hours per week.
What you'll be doing:
In our Sales roles you'll take calls, help with queries, find the right product for their needs
or you will be
helping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many.
In all roles you will be supporting our customers, you'll work to targets to achieve team and individual goals.
Our customer service teams are available between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00.
Ou r Greenflag Rescue teams are available Monday- Sunday 06.00 - 22.00.
Our Claims teams are available between Monday - Friday 08:00 – 20.00, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00.
In these roles you'll work shifts across these hours which we'll share more about in your interview and your 6-8 weeks training will be discussed during your application.
What you'll need:
...