Customer Service Representative

Electrical Safety Authority (ESA) has a clear mandate from the Ontario government. Everything we do aims to improve electrical safety for the public. To do this, we anticipate, understand and prevent electrical-related harms.
To learn more about Electrical Safety Authority and how we are keeping Ontario safe, please visit esasafe.com.
Do you want to make a difference? Our 500+ dedicated safety professionals and team focus on improving electrical safety in Ontario.
Join our Customer Service Centre team starting in March 2024, for a 6-month term with the possibility of an extension. This position requires you to work 35 hours weekly between 7 am to 5 pm, Monday to Friday.
Job Summary
As a Customer Service Representative (CSR) receiving inbound calls, you provide exceptional customer care to the public by supporting customers through various inspection requests.
Key responsibilities include:
Maximize customer experience by managing inbound calls skillfully while demonstrating quality and efficiency
Process inspection requests
Process payments where necessary
Update permits (notifications), including shortages where necessary
Ensure confidentiality by protecting personal information
Collaborate with your team and other departments to ensure efficiency and customer experience
Achieve or exceed KPIs related to quality, efficiency and adherence
Who Are You?
High School Diploma or GED
Minimum 1 year of customer call centre experience
Previous experience working with SAP and Pay metrics is an asset
Experience with completing payment transactions
Ability to strategically assess and solve customer requests
Exceptional interpersonal and communication skills
Why Join ESA?
ESA is one of Ontario's leading employers. By joining our team, you will enter a safety and development-focused environment. We will build on your strengths, appreciate your diversity, provide opportunities for your development and challenge you to be your best.
We offer:
A diverse team of empowered professionals working together to achieve common goals
Competitive compensation
Comprehensive pension and benefits plans
Employee recognition programs
Professional development
Work-life balance and Employee Assistance Program
Please be advised that in relation to all job postings on this webpage, accommodation for persons with disabilities is available throughout the recruitment process upon request in accordance with requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act please send your request to #####.
COVID-19 Requirements:
The Electrical Safety Authority COVID-19 Vaccination Procedure requires ALL ESA employees to be Fully Vaccinated against COVID-19 prior to date of hire. This is a condition of employment for all employees at ESA to perform their employment responsibilities. Individuals who cannot be vaccinated due to substantiated grounds (medical or other protected grounds under the Ontario Human Rights Code) may ask ESA to validate the exemption and request an accommodation for these rare circumstances. If approved, they will be subject to additional health and safety measures.
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