Customer Service Representative (Open Day)
Posted a month ago
- Belfast, County Antrim
- Any
- External
- Expires In 2 months
We are holding an *Open Day this Wednesday (29th May) 11:30 - 13:30*. If you would be interested in attending our face to face open day. Please apply to the role and we can reach out with all information required for the day.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
*Disclaimer*: Applicants who have applied via link and spoken to our inhouse team are permitted to attend.
*Role & Responsibilities*
* Providing customer support via telephone, email, chat & other methods (dependant on experience, training & business requirements)
* Ensuring a high level of customer service to our candidates & clients.
* Resolving customer queries on a first contact resolution basis.
* Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
*The Person:*
* Who is passionate about delivering outstanding customer service.
* Who has excellent verbal and written communication skills.
* With high levels of accuracy and an attention to detail in the work that you do.
* Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
*Essential Criteria:*
* Minimum 6 months’ customer service experience
* Professional telephone etiquette.
*Desirable Criteria:*
* 6 months’ contact centre experience dealing with customer queries via phone.
*Hours of Work:*
* 40 hour per week
* Rotational shift patterns between Monday to Sunday - 08:00-20:00
* Permanent contract
*Selection Process:*
* Competency based Interview
* Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks
*HCL\_BSERV*
Job Type: Full-time
Pay: £12.00 per hour
Expected hours: 40 per week
Benefits:
* Referral programme
Schedule:
* 8 hour shift
* Day shift
Work Location: In person
Reference ID: OD24
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
*Disclaimer*: Applicants who have applied via link and spoken to our inhouse team are permitted to attend.
*Role & Responsibilities*
* Providing customer support via telephone, email, chat & other methods (dependant on experience, training & business requirements)
* Ensuring a high level of customer service to our candidates & clients.
* Resolving customer queries on a first contact resolution basis.
* Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
*The Person:*
* Who is passionate about delivering outstanding customer service.
* Who has excellent verbal and written communication skills.
* With high levels of accuracy and an attention to detail in the work that you do.
* Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
*Essential Criteria:*
* Minimum 6 months’ customer service experience
* Professional telephone etiquette.
*Desirable Criteria:*
* 6 months’ contact centre experience dealing with customer queries via phone.
*Hours of Work:*
* 40 hour per week
* Rotational shift patterns between Monday to Sunday - 08:00-20:00
* Permanent contract
*Selection Process:*
* Competency based Interview
* Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks
*HCL\_BSERV*
Job Type: Full-time
Pay: £12.00 per hour
Expected hours: 40 per week
Benefits:
* Referral programme
Schedule:
* 8 hour shift
* Day shift
Work Location: In person
Reference ID: OD24
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