Customer Service Representative - Manchester, UK

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Customer Service Representative - Manchester, UK
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locations
Dukinfield
time type
Full time
posted on
Offerta pubblicata 3 giorni fa
job requisition id
JR-0000100482
CUSTOMER SERVICE REPRESENTATIVE: Manchester, United KingdomReady to elevate the creativity of our brands?At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover extraordinary* every day.Mission and key priorities of the roleProvides the primary day-to-day contact for a specific customer base within a sales territory and being responsible for managing the customer experience including inquiries, inventory, orders, shipment tracking and delivery confirmation.The role designed for youYou will receive and process material orders directly from customers via telephone, internet, email or fax in a timely and accurate mannerYou will enter customer data into the company computer systemYou will interact with customers on order fulfillment from initial inquiry through final deliveryYou will inform customers of product price(s), shipping date(s), and all additional information needed by the customerYou will ensure customer changes/delays are recognised and coordinate with the Sales Representative so the customer will be informed in a timely manner and ensures the order is billed accuratelyYou will effectively communicate customer information between sales, production scheduling and production departmentsYou will collaborate with planning and scheduling, sales, marketing and finance to manage all day-to-day customer needsYou will ensure customer requirements are met by supporting the sales processYou will ensure adherence to company policies and proceduresYou will ensure all activities are conducted safely and within safety
guidelines/procedures You will perform other duties assigned by Sales Office Manager3. Who are we looking forGCSE’s in English and Mathematics at grade A-C (or equivalent)3 or more years in customer service or related experience desiredExhibit high level of professionalism and tact in difficult situationsCreative thinking and problem solving skillsProficient on Microsoft Office packagesStrong interpersonal skillsAbility to effectively communicate with people at all levels and from various backgroundsFluent in the English languageWhy you can’t miss this opportunityYou will be able to actively contribute to the ambitious goals that Fedrigoni is achieving in becoming the global industry leader. Being part of Fedrigoni Group means working on your own skills, being exposed to different experiences, and having opportunities to demonstrate and develop our own value.What you can expect from our selection processThe selected profiles will meet the Sales Office Manager and HR Business Partner.
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