Customer Service Representative - Gloucester

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Customer Service Representative - Gloucester Apply
locations
Gloucester, United Kingdom
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
JR-12036
Join us today and make a difference in people's lives! Essential Duties and Responsibilities:The aim is to ensure the correct and reliable processing and execution of orders received in the complete end to end Order Fulfilment Process within LivaNova UK Ltd ERP System (SAP)• General order processing (order verification, order entry, electronic filing) and Returns process in accordance with LivaNova SOP s• Handling Customer Interactions – telephone/email • Monitoring of on-time delivery• Purchase orders management for local warehouse replenishment and car stock replenishment orders• Returns and credit notes management• Handling product and service complaints (e.g. transport damages), recording and performing the necessary actions to resolve• Local shipments management where necessary• Support sales and local management with any inventory stock takes (field stock/consignment stock) specifically updating SAP with appropriate adjustments as and when required to do so• Support Commercial Team in regard to the End to End Order FulfilmentEducation and/or Work Experience Requirements:• Strong English, spelling and math skills• Strong computer and ERP skills – SAP experience an advantage• E-commerce experience an advantage• Ability to manage multiple tasks and priorities• Ability to work independently• Ability to communicate effectively and employ diplomacy and tact both orally and in writing• Ability to analyze and interpret incomplete or inconclusive information• Oral and written comprehension• Communication Skills• Mathematical reasoning• Second language skills e.g French/Dutch would be very useful but not essentialSoft Skills/Competencies:CommunicationTeamworkProblem-solvingTime managementCritical thinkingDecision-makingOrganizational AbilityOur commitment to Diversity & Inclusion:LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.Notice to third party agencies:Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.Beware of Job Scams:Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on
, and check that all recruitment emails come from an @livanova.com email address.
About Us Put your purpose to work! Here at LivaNova we are powerfully committed, proudly united and passionately focused. We are a very diverse team but united by our common passion to improve the lives of patients around the world. Whatever our role, we are proud to contribute to make the world a better and healthier place. We are looking for people who share the same values and want to pursue a meaningful career.By joining us, you will have the opportunity to work on what really matters and apply your skills whilst following your purpose. As a medical innovator, we offer a variety of exciting career paths for like-minded professionals and we would love to hear from you! Make your next job a life-changer and apply within!
Interested in learning more about working at LivaNova?
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