Customer Service Representative - French speaking

*Key Details!*

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
* *This is a French and English speaking role - Must be fluent in French and English (written and spoken)*
* *Salary: *£24,082.50 per year – Monthly paid (equates to an hourly rate of £12.35 per hour)
* *Contract length:* 37.5 hrs p/w – Permanent
* *Training:* Paid training onsite – 1 week, Monday to Friday 9am-5.30pm
* *Production*: After training, onsite for 4 weeks, assess options to WFH, this will depend on how the performance and attendance is. It will be on a Hybrid model ONLY with 2 days home and 3 in office
* *Schedule:* This position is working any 5 out of 7 days a week, 37.5 per week – Monday – Friday 08.00 – 17.30; Saturday – Sunday – 9.00 - 17h30
* *Expected start date:* 24.05.#####
*The Role*
As a Foundever Customer Service Advisor, you will be handling inbound contact from our client’s customers. They may have queries or concerns about an event ticket purchase; it’s your job to listen and act on the spot, driving the conversation forward to resolve their query, whilst being trusted to make the right decisions. The delivery of those conversations can take a few forms through voice, email, and chat.
The experiences that the customers have come from the individuality that you bring after getting the proper Foundever training and learning the ins and outs of established procedures, processes, and systems. You will be empowered to use your initiative to provide a resolution for each customer whilst being Creative, showing your commitment and building a connection with every customer you speak to.
*What we need from you*
* *Good communication skills*: the ability to clearly and effectively communicate with customers both written and verbally in English and French
* *Active listening skills*: the ability to attentively listen to customers and understand their needs and concerns
* *Problem-solving skills*: the ability to quickly identify and resolve customer issues or complaints
* *Empathy*: the ability to understand and relate to the customer's perspective
* *Patience*: the ability to remain calm and composed
* *Adaptability*: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
* *Positive attitude*: the ability to remain positive and upbeat even during difficult customer interactions
* *Strong teamwork skills*: the ability to work effectively with other agents and support teams
*Why work at Foundever?*
At *Foundever, *we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. *Foundever* securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.
If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.
*What are you waiting for? Start your Foundever journey and click apply!*

*Creativity, Commitment, Connection at Foundever Group*
*Everyone’s Welcome*
Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
#kingb02
Job Types: Full-time, Permanent
Pay: £24,082.50 per year
Benefits:
* Casual dress
* Company events
* On-site parking
Schedule:
* 8 hour shift
* Weekend availability
Ability to commute/relocate:
* Kingston Upon Thames: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
* French (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Kingston Upon Thames
Reference ID: #kingb02