Customer Service Representative (back shift) - Glasgow

Customer Service Representative (back shift) - Glasgow
Location Glasgow
Sector Customer Service
Salary Range 23,000 - 25,999
Recruiter PDA Search & Selection Limited
Date Posted Jan 24, 2024 Position: Customer Service Representative (backshift)Salary: £23,200 per annumLocation: GlasgowHours: Full TimeHours of work: Shifts are between 12:00pm – 10:00pm We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.Job PurposeHandling inbound and outbound calls, and logging jobs in a fast-paced environmentCo-ordinating contractors and City Technicians to ensure they attend to our City standardsWorking in partnership with customers to achieve resultsCompleting a variety of administrative tasks such as quotes, uplifts, emailsEnd-to-end job managementWorking as part of a team to drive customer excellence Key Accountabilities:Driven and passionate with a great attitude to deliver customer excellenceHelpdesk experience in facilities managementExcellent verbal and written communication skillsAccuracy and attention to detailAbility to work as part of a team and effectively manage own workloadAdministrative experience, including knowledge of Microsoft office packagesTo apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and SelectionFind a Job
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