Customer Service Representative (Aberdeen)

CLOSING DATE 12 MAY 2024
As a Customer Service Representative, you have an important role in building and maintaining a professional relationship with our Customers, whilst continually striving for service excellence and making NOV the preferred supplier to our customers for NOV Spare Parts.
In collaboration with the Sales team, you will quote and pursue customer orders and support the customer where possible, you will also be a key part of continuous improvement projects in order to explore and develop methods of increased efficiency in alignment with our overall strategy and vision.
DUTIES & RESPONSIBILITIES:
Receive, review and respond to Customer requests for Spares quotations / enquiries within a timely manner and according to departmental KPI’s
Ensure that Customer requirements are processed including consideration to applicable customs regulations.
Process Customer order entries and keeping the Customer informed of their order progress.
Maintain Customer quotes, Sales Orders and communication within the NOV database.
On time delivery; interaction with internal NOV departments to ensure the Customer promise dates / demands are met.
Act as liaison with Customers, whilst interacting with various NOV Divisions such as Purchasing and QA to resolve amongst others, delays, technical issues relating to Spares.
Market pricing / trend awareness, and advise Spares Manager of pricing discrepancies accordingly.
Work with the Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.
Prepare monthly Customer sales reports as arranged
Interact with Capital Sales department to identify and follow up on Spares orders as required
Participate in the rotational on-call system.
Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.
Comply with all departmental and company procedures at all times.
QUALIFICATIONS
Secondary school education or higher (essential)
Driving Licence (desirable)
EXPERIENCE
Experience in a similar field (desirable)
SKILLS, TRAINING OR SPECIAL KNOWLEDGE
Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook) (essential)
Working knowledge of ERP systems (essential)
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