Customer Service Officer

Customer Service Officer needed in Bournemouth Paying £12.18 per hr ref 5246909 Full time hours on a temporarybasis To handle customer enquiries as a first point of contact, to ensure that customers receive an excellent customer service
The role will handle routine and complex enquiries focused across a multiple of services where there will be a need for some detailed knowledge and procedural understanding.
Receive and respond to customer enquiries related to a range of services to provide a prompt and timely customer service, where possible at the first point of contact. This will include enquiries over all access channels and at times will involve confrontational customers and issues of a contentious nature
Escalate and refer specialist issues, to other officers / teams in accordance with defined handover procedures, so that customer issues can be dealt with appropriately If you are interested in the role, please email your CV ##### the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared
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