Customer Service Officer (Service Delivery)

Position:�Customer Service Officer (Service Delivery)

Company:�Justintime Healthcare�

Location:�Bradford

Salary:�Competitive

Work Option:�Full-time or Part-time

About Justintime Healthcare:

Justintime Healthcare is a leading home care agency in the UK, dedicated to redefining care by prioritizing the individual needs of our clients. With over seven years of experience, we offer a range of services including domiciliary care, supported living, day centre services, and staffing solutions for care homes. Our commitment is to provide personalized care plans rooted in expertise and empathy, ensuring that each client receives tailored support to live happily and independently.

Role Overview:

We are seeking a highly motivated and experienced Customer Service Officer to join our team at our leading care agency in the UK. In this role, you will be an integral part of our service delivery unit, focusing on providing exceptional customer service and ensuring the smooth operation of our company. This is a permanent position directly employed by the company.

Key Responsibilities:

• Be an integral part of the service delivery team, supporting with all aspects of customer relations and service delivery, including covering shifts and assigning care staff to care homes.


• Actively contribute to the service delivery unit, ensuring the delivery of outstanding service to our clients.


• Serve as a key point of contact for clients, promptly addressing inquiries, concerns, or complaints with professionalism and empathy.


• Assist in developing and implementing customer service policies and procedures to enhance client satisfaction and retention.


• Participate in regular quality assurance checks to ensure compliance with regulatory standards and best practices in home care.


• Assist in coordinating staffing solutions for care homes, ensuring adequate coverage and addressing any staffing issues or concerns.


• Support in managing client accounts and billing processes, including invoicing and payment collection.


• Contribute to preparing regular reports on key performance indicators, such as client satisfaction scores, service delivery metrics, and staffing levels.


• Collaborate with other departments, such as accounts, digital marketing, business development and operations, to support overall business objectives.


• Participate in staff training and development initiatives to ensure high-quality service delivery and foster a positive work environment.

Qualifications:

• Experience in care, telesales, customer service will be an added advantage.


• Excellent communication and interpersonal skills, with the ability to handle sensitive situations and maintain confidentiality.


• Strong organizational and problem-solving abilities, with meticulous attention to detail.


• Proficiency in use of computer and Microsoft Office Suite.


• Familiarity with regulatory standards and best practices in health and social care services.


• Ability to thrive in a fast-paced environment, both independently and as part of a team.


• Compassionate and empathetic demeanour, with a genuine commitment to improving the lives of our clients and their families.


• Valid UK driving licence will be more suitable.�

Why Join Us:

• Opportunity to work with a reputable and growing conglomerate.


• Competitive salary package with performance-based incentives.


• Comprehensive benefits package.


• Dynamic and collaborative work environment with opportunities for career advancement.


• Chance to make a significant impact and contribute to the success of Justintime Healthcare

Join Justintime Healthcare and play a vital role in ensuring the satisfaction and well-being of our clients while contributing to the success of our home care, care home staffing and Individuals care. If you have the skills and experience to excel in this position, we want to hear from you!

Note: Only shortlisted candidates will be contacted for further evaluation. Justintime Healthcare is an equal opportunity employer and welcomes applications from individuals of all backgrounds and abilities.