Customer Service Officer | Newcastle

Join our team in a Greater Bank or Newcastle Permanent branch and unleash your customer service skills! We have a Fulltime opportunity and a Part-Time opportunity working Wednesday to Friday available in the Newcastle area.These roles commence Monday 4th December for a compulsory 1-Week Induction training Monday to Friday.Our Customer Service Officers are highly respected and valued. Providing outstanding customer service to our customers, their commitment and passion has made a huge contribution to the success of both the Greater Bank and Newcastle Permanent. What are we looking for?Previous experience in retail or hospitality industries.Cash handling experience with an eye for detail.Friendly and engaging approach, able to communicate with customers and identify customer needs.Sound computer skills and the ability to learn new systems.Positive attitude, with the ability to respond well within a fast-paced environment.Ability to work in a small team, while always encouraging those around you.What will your key responsibilities include?Act as first point of contact, positively interacting with customers and building strong personal relationships.Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.Strive towards achieving personal targets.Work collaboratively to contribute to team and corporate performance expectations.About usGreater Bank and Newcastle Permanent are part of NGM Group. We’ve been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. We offer outstanding service and a real commitment to the community.What can you expect from us?As part of the NGM Group, employees can take advantage of the following work perks:Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.Lifestyle and giving back; Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.Professional advancement; recognition programs and employee referral program. 14 November 2023Newcastle New South Wales, Australia$28 per hour plus super.Full TimeBanking & Financial ServicesBanking - Retail/Branch
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