Customer Service Manager

This advertiser has chosen not to accept applicants from your region. At Luca Faloni, we embody the essence ofItalian luxury, offering meticulously crafted essentials thatepitomise sophistication and timeless elegance. We are dedicated toproviding our customers with not just products, but extraordinaryexperiences that reflect the heart of Italian craftsmanship.Job OverviewWe are excited to welcome adynamic and strategic Customer Service Manager to our team.In this pivotal role, you will spearhead the development andimplementation of our customer relationship management strategies.Collaborating closely with cross-functional teams, you will beinstrumental in driving customer engagement, loyalty, and retention.Your expertise will directly contribute to elevating our brand'sreputation and fostering lasting relationships with our valuedcustomers.Key ResponsibilitiesLeadand mentor the CS team, providing guidance and fostering a culture ofexcellence.Develop and execute comprehensive CRMstrategies that align with our brand values and business objectives.Utilise customer data to segment audiences, personaliseinteractions, and contribute to the creation of targeted marketingcampaigns.Collaborate cross-functionally with marketing,sales, and other business functions to ensure seamless execution ofCRM initiatives.Analyse customer behaviors and trends toidentify opportunities for enhancing customer experiences.Oversee the management of customer databases, ensuring data accuracyand compliance with regulations.Measure and report on theeffectiveness of CRM campaigns, providing actionable insights forcontinuous improvement.Drive innovation by stayinginformed about industry trends and emerging CRM technologies.QualificationsBachelor's degree inMarketing, Business, or related field. Master's degree is a plus.Proven experience in CRM, preferably within the luxury orfashion industry.Proficiency in CRM software and tools.Strong analytical skills with the ability to interpretcomplex data sets.Exceptional leadership skills and theability to motivate and inspire a team.Excellentcommunication and collaboration abilities.Strategicthinker with a creative approach to problem-solving.Passion for luxury products and a deep appreciation for Italiancraftsmanship.Competitive salary and performance-based bonuses.Employeediscounts on Luca Faloni products.Professional growth anddevelopment opportunities.If you are aresults-oriented professional with a passion for luxury products and atrack record of strategic leadership, we invite you to join us at LucaFaloni. Make a significant impact on our brand's journey by shapingexceptional customer experiences through innovative CRM strategies!We are an equal opportunities employer. We arecommitted to equality of opportunity and to following practices whichare free from discrimination.Please, inform usconfidentially if you may require any special accommodation orclarification concerning our recruitment process.We deal with recruitment directly so if you are a recruitment agentplease do not contact us, we do not require recruitment services andwe apply no exception to this rule.Due to thehigh volume of applications received, only candidates selected for aninterview will be contacted. We appreciate your understanding andthank all applicants for their interest in joining the Luca Faloniteam.
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