Customer Service Manager

At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts.
We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Manager.
ABOUT THE ROLE
Your focus as Customer Service Manager will be to Support the Manager by taking the l
ead on the sales process, and coordinating all admissions and discharges with the home administrator.
Other responsibilities include:
Greeting people politely and professionally whether in person or by telephone.
Ensuring Front of House team answer the phone in line with Company policy.
Managing the process of show rounds and train staff team to manage to the expected standard.
Undertaking competitor analysis to ensure accurate data within the local market.
Supporting the Home Manager to implement local marketing strategy.
This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must:
Have experience in a previous administration role, sales experience is preferred.
Posess effective interpersonal skills and professional telephone manner.
Be confident in leading, training and supporting a small team of Customer Service Advisors.
Have strong customer relation skills.
Be able to prioritise and manage own workload.
About The Company
As one of the largest
providers of luxury elderly care homes in the UK , we believe that the later years of our resident’s lives should be as enriching as any other. Our vision of ‘creating meaningful lives together’ is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for
residents and employees.
Please note this role will require:
A
DBS Disclosure check, the cost of which will be met by Avery Healthcare.Proof of eligibility to work in the UK.
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