Customer Service Manager

Seeking an experienced customer service professional with team leadership, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact.Top reasons to join this Client:Starting Basic Salary to £70k per annum.+ Company Bonus Scheme.Work from well-equipped offices in the Crawley Business District.Prestigious and well-established Designer, Manufacturer & Supplier of Interior Products.New role owing to continued company growth.Excellent career progression as the company continue to scale globally.Opportunity to impact this luxury brand, ensuring outstanding customer experience.Rewarding blend; hands on customer service & order management & team leadership.Collaborative team approach & fast paced company culture.21 days holiday with an additional 2-4 days off every Christmas.On-site Gym, Pension, Monday to Friday 5 days on site, 7.30am-4.30pm.Core responsibilities will typically include:Training & leading a small team of 2.Hands on responsibility for all customer service, orders, admin & problem resolution.Maintaining ticketing system in HubSpot.Overall responsibility for success of team, implementation of new processes.Managing and acting upon customer feedback ensuring continuous improvement.Establishing best practice.Essential Qualifications, Skills & Experience:Hands on experience leading a customer service, customer success, customer experience or sales order management team.Previous experience gained working in a high growth product-based business.Proven success in defining and delivering customer excellence / success strategies.Experienced handling a high volume of customer emails and calls.Natural communicator, highly organised with exceptional attention to detail.Competent on MS Office SuiteUsed to working with a CRM, order management system or ticketing system.We currently have 8,106 live graduate jobs and we're adding more all the time.
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