Customer Service Manager

Fantastic opportunity to join a well-established, growing company in Stroud as a Customer Service Manager! My client is looking for a dynamic and self-motivated Customer Service Manager, able to get the best out of the Customer Service Team. You will be responsible for the day-to-day line management of a newly formed team of Customer Service Agents therefore experience as a customer service manager is essential.
It's a really exciting time to join this growing company, what they do as a business is they reuse and find new ways to recycle yesterday's cooking oils which is simply an amazing thing to do and be a part of! It should become tomorrow's energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid. Through our pioneering technology we can recover a waste product that previously went down the drain and turn it into a source of income for your business, while keeping your kitchen and waterways clean and efficient.
Up to �40,000 DOE
Monday to Friday - On site
Main Duties;
o Coaching, training, and driving a high performing outbound B2B Customer Service Team
o Assist with recruitment of team
o Be confident in conducting weekly staff one-to-ones, leading disciplinaries and other HR related issues
o Be able to give clear instruction and direction to team
o Accountable for Customer retention of both independent and national accounts
o Manage a team to cross sell other products through strong relationship building businesses.
o Provide daily and weekly reports on Customer Service
o Consistently meet and exceed Customer Service targets
o Have a 'customer first' attitude and drive to exceed customer expectations
o Update and maintain customer information in the company's database.
o Collaborate with the key stakeholders across the wider business
o Be able to occasionally travel to other offices across the UK
Person Specification;
o Experience of managing a Customer Service Team.
o Experience of working closely with supply depots
o Strong people management skills
o Experience of working in a fast paced, target driven, high dial environment
o Experience of leading an outbound Sales or Customer Service team preferably in the Cooking Oil industry
o Excellent communication skills and telephone manner.
o Ability to work well under pressure and drive a team to meet, and exceed, targets.
o Good organisational and time-management skills.
o Knowledge of sales techniques and principles.
o Proficient in Microsoft Office, particularly Excel and Teams, and CRM software.
o Language skills are advantageous
If interested in this role please APPLY NOW, a member of the team will be in touch if successful