Customer service manager

Are you passionate about delivering exceptional customer experiences and leading teams to success? We are seeking a dynamic and experienced Customer Service Manager to join my client's�and drive excellence in customer service within the logistics industry.
Responsibilities:

• Lead and mentor a team of customer service representatives to ensure they deliver outstanding service to our clients.
• Develop and implement strategies to optimize customer satisfaction and retention.
• Oversee daily operations, including managing inquiries, resolving issues, and ensuring timely responses to customer inquiries.
• Collaborate cross-functionally with other departments to streamline processes and enhance the overall customer experience.
• Monitor key performance indicators (KPIs) and implement improvement initiatives as needed.
• Stay abreast of industry trends and best practices to continuously improve customer service operations.

Requirements:

• Previous experience in a customer service management role, preferably within the logistics industry.
• Proven leadership skills with the ability to motivate and develop teams.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and handle multiple priorities effectively.
• Proficiency in relevant software and systems.

If you're ready to take on a challenging yet rewarding role where you can make a significant impact, apply now to join our team as a Customer Service Manager!
Please contact Sian Burke for more information�