Customer Service Lead

Customer Service Lead Location: Manchester M34 3QA Salary: GBP33 - GBP37K per annum, DOE + Benefits Contract: Permanent, Full time Hours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Benefits: • Competitive Salary (GBP33 - GBP37K per annum, DOE) • 33 days holiday per year (inclusive of public holidays) • Contributory Pension Scheme • Onsite parking • Life insurance Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Croydon Depot. Customer Service Lead - The Role: Responsible for managing the daily operational interface between the Customer and the depot. Main duties and responsibilities: • Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion • Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner • Be responsible for purchasing any goods required to meet specific customer needs • Ensure that all returns are agreed and processed in accordance with company policy • Manage all customer complaints using the complaints procedure • Be responsible for planning all workflow through the depot • Provide relevant reports in line with company procedures • Be responsible for ensuring that all company policies are adhered to within the depot • Ensure that fleet management requirements are fully adhered to • Co-ordinate cycle counting and monthly/bi-annual stock checks Customer Service Lead - The Candidate: The successful candidate will be a self-starter who is highly motivated and driven. • Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals. • Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs. • Must have experience working with computerized business systems. • Good commercial knowledge of sales processes such as sales order processing, quotations etc. • Excellent communication and organizational skills are essential for this role. • Knowledge of the electrical wholesale industry would be advantageous If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today! No Agencies please.
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