Are you a highly proactive Helpdesk Manager with excellent business and commercial acumen who thrives on providing a first-class service experience?
Do you have Facilities Management or CAFM systems experience?
Do you have a natural flair and passion for people management and would like to Manage a vibrant and friendly team?
The role is perfect for someone who has proven experience in a senior customer service position or management role looking for a new challenge. You must have either CAFM systems or ticketing systems. I need proven management experience as well.
Based in West Lothian, salary up to £25,000 per annum. The core hours are Monday – Friday, 9am-5.30pm, some out of hours work will be required on a rota basis every month.
Role Overview
You will manage direct reports and work in partnership with this vibrant Helpdesk team who provide a first line of support for Technical, Building Management and Facilities Services. You will be an experienced Manager and or have experience in facilities management or CAFM/ Ticketing systems would be highly desirable. You will oversee through all escalated issues and high priority jobs from initial log through to final resolution with the team, ensuring you and the team provide excellent customer service each time. Naturally confident and savvy, you will have a good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk Management client which is why previous experience is preferable as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
Skills and Experience required: