Customer Service - German speaking

Using your fluent German
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
resolve customer complaints
Liaise with company suppliers
Technical Customer Service - German speaking
£26,000
Horsham
Perm, FT, office based (plush!) 9:15AM - 5:15PM Mon -Fri (with 1 Hour Lunch Break
A Technical Customer Service Administrator - German speaking - is required for Hunters’ medium-sized and global European wholesale client. The Technical Customer Service Administrator is the first point of contact for customers needing assistance.
Technical Customer Service - German speaking - the job
Using your fluent German on a day-to-day basis: prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
Technical Customer Service- German speaking - the person
Fluency in German and English
Customer service experience within an office, including call handling and CRM
Empathetic and caring attitude
Technical Customer Service - German speaking- the benefits
Personal growth and progression opportunities
23 days holiday plus national holidays (increasing with extended service)
Modern office and working environment
Company contribution pension scheme
Company life assurance scheme
Team events
Yearly Company Performance Bonus