Customer Service Executive

Job descriptionWe are looking for an customer service/ after sales adviser to work for my client based on the outskirts of York. Providing advice over ticketing system, email or webchat to end user customers for any warranty or performance issues.Full Time (30-37.5 hours) but 4 days a week could also be an optionLocation: South of York - £12 hour pay ,There is a bus from York and SelbyResponsibilities:
* Trouble shooting and guiding customers through correct assembly, starting and running procedure and tips and advice on general operation and maintenance for the product
* Understanding any potential issues with the product and advising customers on how to avoid future issues
* Process warranty claims
* Record all information on the internal CRM system
* Maintain a working knowledge of a diverse number of products and liaise closely with product engineers within the organisation to feedback information on the nature of faults including manufacturing defects for continuous product improvement
* Identifying common faults and consistently applying relevant solutions to prevent product returns to store
* Mon - Friday 09:00 to 17:00, no weekends requiredExperience/Skills required:
* Technically minded
* Good customer service persona
* Excellent communicator on all levels
* Demonstrate problem-solving skills
* Microsoft Office skills, previous experience with CRM systemsThis is a temporary role to start asap through to September
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