Customer Service Executive

Are you looking for a customer service role that doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes the extra mile to ensure customer queries are resolved?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow.
Which is why we're lighting the way in the electric vehicle revolution.
From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.
What does the role involve?
Working as a member of our Customer Service Team you'll be the first point of contact for a wide range of our customers, providing excellent customer service over the phone and by email to help resolve their queries. To ensure you're set up to be successful you'll receive industry-leading training to allow you to get to grips with our systems, processes and customer first ethos.
Once you have completed your initial training onsite, you'll have the option to work from our Newbury office a minimum of 2 days a week. The typical working hours are Monday to Friday 8:30am - 5pm, with a slightly later shift to be worked every 7 weeks from 9am - 5:30pm.
We have 2 positions open, one on a permanent basis and another on a 12-month fixed term contract.
Some of your key duties will include:
Handling inbound calls from our customers and delivering an outstanding customer experience
Supporting customers with their vehicle quotes or order queries
Liaising with specialist teams within Novuna, where needed, in order to help resolve the customers query
What are we looking for?
You're passionate about delighting your customers and get a real kick out of providing excellent customer service. You'll have strong verbal and written communication skills, an excellent eye for detail and you'll be someone who enjoys taking ownership of queries to get them resolved.
Also, we're looking for the following:
Passionate people who can deliver exceptional experiences for our customers
The ability to listen, empathise and build rapport and understanding with customers
Strong computer literacy skills and the confidence to learn new systems
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested?
Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.
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