Customer Service Executive

A fantastic opportunity has arisen for someone to join my clients Customer Service Team in a rapidly growing company. Role: You will be a key member of the Team responsible for the growth and retention of business, through pro-active customer management, development and issue resolution. Customer Account Executives are a prime and pivotal point of contact within the business,
liaising with customers and internal teams to deliver an excellent customer experience. Profile: You are interested in progressing your career in Customer Service. You are someone who prides themselves on attention to detail. People describe you as customer focused, proactive and organised. You understand the reasons for data security and can keep the
confidentiality of the people you are working with. Duties: You will have responsibility for a portfolio of customers and be encouraged to build long term trusted relationships, in close collaboration with external Business Development Managers and your Customer Service colleagues. The successful candidate will be
used to working in a fast-paced environment, be flexible in approach and be confident multi-tasking. Microsoft office skills and experience of working with a CRM system are essential. Essential Experience: Candidates will need to demonstrate: - • 3 years’ experience of working in a customer service/sales environment • Excellent customer service skills • Excellent verbal and written communication skills • Customer-focused mentality • Ability to quickly assimilate and retain new information • Working with urgency and a proactive mindset • Ownership mentality • Professional approach and telephone manner • Strong work ethic, energy, and enthusiasm • Ability to work to tight timescales • Skilled at prioritising appropriately • Skilled at relaying information clearly to a varied audience • Excellent attention to detail • Collaborative style and ability to work across teams and departments • A creative mindset with the confidence to challenge the norm • Strong organisational skills coupled with a logical mind • A positive, agile, can-do approach • Technically savvy and enthusiastic for learning new software • Proficient in Microsoft Office Desirable Experience: • In-depth experience with Microsoft Office applications • Experience working with multiple CRM systems • Previous experience working within a technical support environment Working Relationships: You will work closely with the Customer Service and Technical Services Teams to perform all planned and reactive tasks, escalating to the Regional Customer Service Manager when potential issues are identified. Working Hours (Full time) Monday to Friday (40 hours per week) 08:30 – 17:30 (1 hour break) Benefits: Hybrid Working Policy Generous Company Pension Scheme (8% employer contribution) Health Cash Plan Access to a Benefits Portal and Employee Assistance Program Cycle to work scheme Flexible weekly wellbeing time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program
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