Customer Service Executive

We are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and proactive problem solving approach.
Ensure all your application information is up to date and in order before applying for this opportunity.
The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities:
Maintain accurate account and customer data.
Respond to customers inquiry within SLA and aim for one call / case resolution.
Identify and take ownership of customer concerns
Identify new product opportunities and generate leads
Liase and build network with internal departments
Upsell and cross sell new products
Follow up on all commercial activity
Operate effectively and adhere to current business policy and procedures
Delivers consistent performance and achieves KPI’s and business targets
Drives self-development
Mange time effectively and efficiently
Understanding of company strategy and propositions
Support other departments, dependant on the needs of the
Required Skills and Experience:
Excellent Communication skills
Good attention to detail
Commercially aware
Experience in service/sales environment
Minimum “A” Level Standard
Delivery of agreed commitments and objectives
Highly organised
Team player
Strong work ethic
Complaint Management/Resolution experience desirable
Manufacturing knowledge desirable
Experience of Microsoft package (Excel, Word etc.) desirable
What we offer:
£24,000 starting salary
Discretionary bonus
Up to 5% matched pension contribution
4x annual salary life assurance
25 days annual leave plus bank holidays
Employee discounts through Edenred
Eyecare Vouchers
Cycle to work scheme
UK Sharesave Scheme
Essentra plc is a FTSE 250 company and a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 13 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.