Customer Service Executive

My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual.The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.Responsibilities• Maintain accurate account and customer data. • Respond to customers inquiry within SLA and aim for one call / case resolution.• Identify and take ownership of customer concerns• Identify new product opportunities and generate leads• Liase and build network with internal departments • Upsell and cross sell new products •Required Skills and Experience: • Excellent Communication skills• Good attention to detail• Commercially aware• Experience in service/sales environment• Minimum “A” Level Standard •Manufacturing knowledge desirable
#J-18808-Ljbffr