Customer Service Executive

Manpower UK are supporting our global manufacturing client for Customer Service Executives to join their established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and proactive problem solving approach.The ideal candidate is confident and proactive with experience of customer service in a fast paced environment. Responsibilities:
Maintain accurate account and customer data.Respond to customers inquiry within SLA and aim for one call / case resolution.Identify and take ownership of customer concernsIdentify new product opportunities and generate leadsLiaise and build network with internal departmentsUpsell and cross sell new productsFollow up on all commercial activityOperate effectively and adhere to current business policy and proceduresDelivers consistent performance and achieves KPI's and business targetsDrives self-developmentMange time effectively and efficientlyUnderstanding of company strategy and propositionsSupport other departments, dependant on the needs of theRequired Skills and Experience:
Excellent Communication skillsGood attention to detailCommercially awareExperience in service/sales environmentMinimum "A" Level StandardDelivery of agreed commitments and objectivesHighly organisedTeam playerStrong work ethicComplaint Management/Resolution experience desirableManufacturing knowledge desirableExperience of Microsoft package (Excel, Word etc.) desirableWhat we offer:
Competitive salaryDiscretionary bonusUp to 5% matched pension contribution4x annual salary life assurance25 days annual leave plus bank holidaysEmployee discounts Eyecare VouchersCycle to work schemeUK Sharesave SchemeInterested? Please send your CV in the first instance.
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