Customer Service Executive

Description

We have an exciting opportunity for a Customer Service Executive to join a leading company in the industry. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences.

This role includes looking after customers in order to maintain good customer relationships so that we protect and create future business.

Key Responsibilities and Duties:

• Process customer orders from Sales quotations or via direct enquiries


• Set up new customer data on ERP system


• Maintain customer awareness of order stages in order to ensure full customer satisfaction


• Check orders processed to ensure accuracy and jobs created for the Operations team


• Check stock once order has been placed to help with deliveries


• Provisionally book a delivery date for customers when the order has been places


• Send Proformas to non account customers


• Send Order Sign offs to customers for Special products and chase customers so procurement can get products on order when the customer requires


• 1st and 2nd line phone answering


• Dealing with all methods of communication into the business (email, phone, WhatsApp etc)


• Inbox management

Requirements

• Excellent communication skills, both verbal and written


• Attention to detail and accuracy


• Ability to work well in a team environment


• Flexible and adaptable to changing priorities and tasks


• Familiarity with MS office and ERP systems


• Calm under pressure, not easily stressed


• Ability to move between several tasks quickly and accurately


• Follows through on promises and decisions


• Well organised/ able to prioritise own workload


• Friendly and assertive telephone manner


• Polite, patient and understanding

Working hours: Monday to Friday 7:30am-4:30pm

Benefits

• Salary of £27,500 


• Free parking on site


• Free EV chargers


• 25 days holiday + 8 bank holidays


• Holiday purchase scheme


• Free lunch everyday


• Early finish on Fridays


• Pension scheme