CUSTOMER SERVICE EXECUTIVE / SCHEDULER

Customer Service Executive / Scheduling Assistant Location: Ringwood, Hampshire Salary: £30,000 per annum, plus bonus Hours: Monday – Friday between 7.30am – 5.30pm Contract: Full Time, Permanent Are you an experienced customer service professional with some experience of working with the trades industry? If so, our client could have a fantastic opportunity for you! They are looking for a Customer Service / Scheduling professional to join their expanding team. Their continued success in their industry means exciting opportunities for employees! As a Customer Service Scheduling Executive, you will be required to schedule appointments via call/email/chat for drainage experts to resolve customer drainage issues. Main Responsibilities:
Provide excellent customer service in a fast-paced environment. Dealing with enquiries from customers via incoming calls/email/webchat. Managing multiple tasks, i.e. multiple web chat conversations at the same time Diary management / scheduling appointments. Speaking with Drainage Engineers to arrange the callout to the customer.
In order to be successful in this role, you need to have the following skills/experience:
Previous experience working within a fast paced customer service environment. Some previous experience in scheduling appointments or managing diaries for Engineer callouts. Background working as a tradesman or dealing with tradesman. Excellent organisational and communication skills. Self-sufficient and proactive.
So, if you are looking for a forward thinking and innovative company where you can reach your full potential, APPLY TODAY!
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