Customer Service - Desk Operator

Customer Service – Desk Operator | Newport | Full Time/ Part Time | From £22,000pa +
Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system
Benefits:
Training Provided
Company Pension
Free car parking
Friendly team of professional staff
Potential of management position
28 days holiday
Potential progression to management
Staff discounts
Birthdays off
Work events
Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the computer system.
The Ideal Candidate:
Experience in a similar role would be beneficial however not essential
Customer Service experience would be an advantage
Excellent communication skills
IT Skills are essential
Able to work flexible shift patterns